Features and Benefits

Incident Logging

NonStopGov TAB allows street services agents, community wardens, housing offices and other involved agencies to:

• Log details of incidents and record incident logs
• Use intelligent, online forms to record information
• Use laptops, desktops or handheld PCs to interface with the application
• Give complainants online access to update incident logs
• Automatically allocate incidents to case workers

Sophisticated Case Management

NonStopGov TAB allows caseworkers to:

• Access a complete online case file
• Categorise incidents
• Generate letters, emails or SMS at relevant points in the procedure
• Generate tasks at relevant points in the procedure
• Complete and record details of tasks within a standard target time
• Record case outcomes
• Record notes of incoming and outgoing phone calls
• Record details of interviews with complainant and alleged perpetrator(s)
• Respond to correspondence
• Work from home

Implement a true multi-agency approach

NonStopGov TAB allows you to:

• Share case files and collaborate with other agencies
• Complete and record details of Review and Action meetings within standard target times
• Request technical inspections where necessary
• Refer a case for mediation
• Refer a case for noise monitoring
• Refer a case for consideration at a meeting that may make recommendations
• Refer a case for review and comment by local police
• Generate an Acceptable Behaviour Contract or Parental Responsibility Contract
• Process an application for an Anti-Social Behaviour Order
• Process an application for legal action such as possession proceedings or injunctions
• Monitor enforcement and breaches of court orders

Using intelligence to understand trends and improve performance

NonStopGov TAB allows you to:

• Analyse trends of any data held on your case files
• Analyse and assess performance in managing cases
• Generate statistics and graphs for publication on intranet and internet
• Drill-down from reports into case files

Web access for complainants

NonStopGov TAB allows complainants to:

• Log details of incidents
• Update incident logs
• Track case progress
• Contact case officers

Out-of-the-box integration

NonStopGov TAB

• Provides a standalone customer database or integrates with your existing CRM
• Provides a toolkit for integration with other systems such as a property database, document imaging system or geographical information system (GIS).