Tagish Complaints and Customer Feedback Management System
Complaints are an excellent form of feedback from your customers. They give you vital information about the performance of your business. The better your complaints process, the better the quality of information that you will have to improve your business performance.
Tagish’s Complaint Management Systems allows you to improve services, customer satisfaction and profitability through enhancing your complaint management processes. The system ensures that there is effective and efficient logging and management of complaints throughout their lifecycle keeping customers fully informed of progress and ensuring that cases are progressed appropriately.
The focus of the complaint management system is to empower the frontline staff who deal with the customer complaints to seek mutually acceptable resolutions as swiftly as possible.
- Fully Integrated Customer Self-service
- Workflow to Support the Complaints Process
- Share Information
- Continuous Service Improvement
- 24 x 7 Self Service for Customers
- Automatic Notifications of Progress
- All Information Stored in One Place
- Access the System from Anywhere
Videos showing the system in use can be seen here.
For more information about our Complaint Management Solution, or to arrange a demo at your site, please contact us. You can download a copy of our datasheet here.
Tagish also offer a range of complementary services to ensure that you get the most out of the implementation of your Complaint Management System.
